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更安全的賭博中心

負責任地賭博

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  • Responsible Gambling Ethos
    Our mission is to ensure that 'all our customers' are in control of their gambling. All our staff have passed the latest Betting and Gaming Council training courses and have been trained to spot the danger signs of people who may have problems with gambling. We close at 21.30 which means that there is no Gambling through the night on Apps, Poker, Casinos and Slot Machines. Our aim to look after you, our loyal customers, and to ensure that you are gambling safely and only spending what you can afford to Our aim is this - Keep it simple, Keep it fun and ensure that you Keep in Control Our aim is to provide you with the self-help tools and support that you need to help you to gamble safely and responsibly Regency Betting Group takes its safer gambling responsibilities seriously. We wish to ensure that you are gambling safely and are depositing and staking at amounts that are affordable and in line with your personal financial circumstances. We monitor all of our customer deposits and win/loss levels as a matter of company policy. We will contact you if we believe your deposits and/or win/loss levels have reached a threshold at which we feel it is appropriate to reach out to you personally to make you aware of your spend and win/loss position with us. If you need to discuss your spend and win/loss position with us please contact Regency Betting’s Support Team at support@telephonebetting.co.uk or by phone at 0800 678 1888 at your earliest convenience.
  • Access to Customer History
    We can provide you a history of all transactions, withdrawals and deposits, at any time on your request. Simply telephone one of our team on 0800 678 1888 to request a statement which can be lifetime or any period you require. You can also email these requests to: support@telephonebetting.co.uk Regency Betting Group – Setting deposits and spending limits You are strongly encouraged to set limits on how much you spend with us. You can find further information on this at Responsible Betting :: Regency Racing. Alternatively, please contact a member of our team at support@telephonebetting.co.uk or by phone at 0800 678 1888.
  • Payments and Deposit Limits
    We only accept debit cards as method of payment and only ONE registered card per customer is allowed. We follow strict anti money laundering practices as detailed by the Gambling Commission authorities. In some circumstances we can accept bank transfers, please contact us for further information. For those customers who wish to restrict their gambling, Meta Betting provides a deposit limit facility enabling customers to limit the amount they want to spend over fixed periods of times. Many of our customers use deposit limits to manage their spending. Limits can be set for a 24 hour, 7 day, or 30 day period and cannot be overridden. You can decrease your deposit limits at any time and this will be applied immediately. Before increasing your deposit limits carefully consider if you can afford to do so. Never decide to increase your limit because you have lost money and think that you will win it back by gambling more. If you wish to increase a limit you will need to wait 24 hours before we action your request and then call us on 0800 678 1888 to confirm that you still want to increase it. Please bear in mind the following; staff cannot override your set deposit limits 24 hour deposit increase requests take 24 hours to take effect weekly deposit limit increase requests take 7 days to take effect monthly deposit increase requests take 1 calendar month to take effect all deposit limit decrease requests take effect immediately please be aware that when deposit limit requests are initially set that they will continue to reset at the exact time you first set your limit (see example below) Should you set a 24 hour deposit limit of £20.00 at 11.55am on 11/4/2013 and you deposit £20.00 at 1.00pm on 11/4/2022 you cannot deposit again until 11.55am on 12/4/2022. Our system works in a 24 hour window and resets at the time of your initial deposit limit request, NOT at the time of your deposit.
  • Deposit and Loss Limits
    Introduction The Regency Betting Group takes safer gambling very seriously and we continue to make changes for the good of all our customers. We can apply loss limits to customer accounts for your benefit and protection. You will be advised of the limit that has been applied in your case when the account is opened. This loss limit will run every month and will automatically reset on the 1st of each month. If you would like a loss limit lowered, please contact us without delay. If you would like the limit to be increased, we will need to discuss this with you in greater detail and this may require us to verify your source of wealth (e.g., occupation) and if necessary, the source of funds that you are depositing and using to place bets, prior to us considering if a higher loss limit can be allowed. Again, we would like to make it clear that your account will not be closed because of hitting a loss limit. Once the loss limit has been reached you will be unable to place any more bets until this automatically resets. Requests to decrease/increase limits must be made in person by telephone or by prior arrangement/agreement with management by email. Setting a deposit limit Deposit limits are easy to set up with us. You can set up a deposit limit by contacting our telephone betting support team on 0800 678 1888. You can set a daily, weekly, monthly or annual deposit limit which will limit the amount that you are able to deposit with us within the period(s) that you agree with us. If you would like to decrease deposit limit(s) these changes can be made straight away without the need for any cooling off period. If you request an increase in a deposit limit, you must wait until a 7-day cooling-off period has elapsed before any increase can be implemented. The 7-day cooling off period runs from the date that the request is made. Any request to increase your deposit limits will be considered by us and we may ask you to provide further information and/or documents in support so that we are satisfied that the limits requested are reasonable and affordable. What are loss limits? Loss limits allow you to limit the amount of money you can lose over a monthly period. The limit can be set over a period of one calendar month. You can request a decrease or increase in a loss limit by contacting our telephone betting support team on 0800 678 1888. The loss limit is a net limit, meaning any money won during a given limit period will be added to your net limit amount for that period. Losses will be deducted from the remaining limit amount in the period in which they settle, regardless of when bets were placed. Example The loss limit that we set is the maximum amount of money that you will be able to lose during a set period (monthly). Once this loss limit has been reached you will be unable to place any more bets until the limit resets at the end of the month. Any bet placed is classed as a loss and counts towards the limit set. If the bet placed returns a profit, then the loss limit would increase to the original limit plus the profit from the bet for example if the loss limit were set at £20 and you placed a £20 bet which returned £100 your loss limit would increase from the original £20 plus the £80 profit to a new limit of £100. This means that you can lose £100 now but overall, the amount of money lost to the customer is still the original £20. Total exposure Setting a loss limit will prevent your account from exceeding this amount, plus any winnings accrued in that period, in total exposure. This means that if you set a limit of £100 per month and then place a bet for £100, you will not be able to place further bets until this bet settles. This means that if you bet £100 on an event that is happening in the future, e.g. 7 days from now, you will not be able to place any bets that increase your exposure until that bet settles. Reset times Loss limits will reset on the 1st day of each new calendar month.
  • Affordability Calculator
    Regency Betting Group has designed an affordability calculator which you can find at Affordability Calculator (regencyracing.co.uk). This calculator is designed for you to use to see how much you are currently spending on gambling overall in relation to your net monthly income and monthly fixed outgoings. It is designed to assist you to assess what you can afford to gamble at safe and affordable levels. The information that you input into this calculator is not saved, monitored or stored for later use by Regency Betting or by any third-parties.
  • Safer Gambling Toolkit
    Gamcare has designed a self-assessment test that can be found at Self-assessment tool - GamCare. This self-assessment test is designed to assist you to identify if you are displaying any behaviours that indicate that you may be suffering from gambling related harm. We encourage you to use this self-assessment tool if you have any concerns.
  • Blocking Software
    If you wish to consider blocking, limiting, or controlling access to gambling websites or set limits on your bank accounts you can find all the relevant information you will require at Blocking software - GamCare
  • Self-Exclusion Programmes
    From 1st April 2024, Regency Betting Group and other telephone betting operators are required to be a member of GAMSTOP, the national online self-exclusion scheme for online operators. If you wish to open an account with us, we will check the GAMSTOP register to see if you are registered prior to opening an account. Please be advised that if you are already registered with GAMSTOP we will not be able to open an account for you during the period that you remain registered. If you wish to self-exclude from all online licensed gambling operators located in Great Britain, you can register at GAMSTOP - National Online Self-Exclusion Scheme. If you do not wish to register with GAMSTOP - National Online Self-Exclusion Scheme but do wish to self-exclude or place restrictions on your account with us, or if you require further assistance or guidance, please contact us at support@telephonebetting.co.uk or speak to one of operators on 0333 3441 560. We can assure you that anything you discuss with us remains confidential.
  • Over 18's Only
    In the United Kingdom it is illegal for someone who is under 18 years of age to gamble. Regency Betting Group reserves the right to ask for proof of age from any customer and to carry out checks to verify the information provided. Customer accounts may be suspended and funds withheld until satisfactory proof of age is provided. The legal gambling age varies according to country and we advise you to carry out local research. In order to avoid unlawful betting we may undertake a search with a third party for the purpose of verifying that you are 18 or over. Meta Betting (Regency Betting Group) would, however, ask that, to prevent potential misuse, you keep your account number, user name and password confidential.
  • Advice to Parents or Guardians - Using our websites, or websites provided by other Gambling Operators
    If you are the parents or guardians of children or young persons under the age of 18, we strongly recommend that you take action to restrict access to our websites, or any other website offered by other gambling providers, from any devices that you use to access these services. You can restrict access to devices such as mobile phones, interactive television, play stations, PC’s, or tablets, by setting restrictions. Further advice on how you can do this can be found at www.internetmatters.org or www.begambleaware.org/gambling-blocking-software
  • Loss Limits
    The Regency Betting Group takes responsible gambling very seriously and we continue to make changes for the good of all our customers. As of the 23rd ofJanuary 2023, When a new customer opens a betting account, we will automatically apply a £3000 net monthly loss on their account . This loss limit will run every month and will automatically reset on the same day each month. If you would like to have this loss limit lowered, please contact us without delay. If you would like the limit to be increased, we will need to discuss this with you in greater detail and this may require us to verify your source of wealth (e.g., occupation) and if necessary, the source of funds that you are depositing and using to place bets, prior to us considering if a higher loss limit can be allowed. Again, we would like to make it clear that at no point will your account be closed because of hitting the loss limit. Once the loss limit has been reached you will be unable to place any more bets until this automatically resets. The loss limit that we intend to implement is the maximum amount of money that you will be able to lose during a set period. Once this loss limit has been reached you will be unable to place any more bets until the limit resets. Any bet placed is classed as a loss and counts towards the limit set. If the bet placed returns a profit, then the loss limit would increase to the original limit plus the profit from the bet for example if the loss limit was set at £20 and you placed a £20 bet which returned £100 your loss limit would increase from the original £20 plus the £80 profit to a new limit of £100. This means that you can lose £100 now but overall, the amount of money lost to the customer is still the original £20. This allows us to continue to accept bets from you without having to ask very personal questions which may include having to request supporting information including for example bank statements/wage slips if we consider it is necessary to do so. We understand that asking for personal financial information may make you uncomfortable, but we must stress that we will only request this information if we consider it is necessary to do so having made an initial affordability assessment.
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